general questions – how can we help you

What is CBD?

CBD is a naturally occurring constituent of the hemp plant. It is a non-intoxicating phytocannabinoid that offers a range of uses for the entire body. CBD is just one of dozens of phytocannabinoids and other phytochemicals found in hemp.

What is CBD oil?

CBD oil is derived from hemp plants that are high in cannabidiol (CBD) and low in THC. Our CBD oil always has less than 0.05% THC. The CBD content of CBD oil can vary greatly between different sellers due to the different quality of hemp used and different preparation and extraction techniques. GREEN ELEMENT produces the highest quality CBD oil on the market, extracted from healthy, CBD-rich hemp plants.

How is our CBD oil made?

Our hemp is organically grown and harvested, the CBD is then extracted using solvent-free CO2 extraction; in other words, using the CO2 from the air we breathe to extract the beneficial molecules.

What is the difference between hemp and marijuana?

Scientifically, industrial hemp and marijuana are the same plant, with a genus and species name of Cannabis sativa. However, they have unique genetic profiles. Industrial hemp is typically very fibrous with long strong stems and few flowering buds. Marijuana plants are typically smaller, bushier and full of flowering buds.

However, newer industrial hemp varieties are grown to have more flowers and higher yields of cannabinoids and terpenes. Typically, marijuana has a high amount of THC and a very low amount of CBD. Hemp, on the other hand, naturally has higher amounts of CBD (in most cases) and only trace amounts of THC. Fortunately, the cannabinoid profile of hemp is ideal for people looking for the benefits of cannabis without the ‘high’


Historically, hemp has been used to make food, fiber, rope, paper, bricks, oil, natural plastic, and more. Marijuana is commonly used both recreationally and medicinally. The term “cannabis oil” can refer to either an oil derived from marijuana or hemp, as marijuana and hemp are two different forms of cannabis. All of Green Element’s CBD oils are derived from hemp.

Is CBD oil legal?

CBD from hemp is available everywhere in the EU. However, some countries have different rules and regulations regarding the sale of CBD and the legal limits of THC content. Please check the laws in your country before ordering.

How should I store my CBD? What is the shelf life?

For the best shelf life, store it in a cool, dark area, away from direct sunlight, with low humidity. This will help preserve the properties of the hemp extract. If stored properly, CBD can keep for up to 1 year.

What is the best method of use?

Green Element’s CBD products come in a wide variety of forms. We offer CBD oils, which are consumed by placing drops under the tongue, and we also offer CBD capsules, CBD balm and more. Please take a look at our product pages to determine which product is best for you and how to use it.

Will I get high?

No. All of our hemp extract products are made from industrial hemp with a low THC content. There is no intoxicating effect from ingesting our products.

Where can I find 3rd party testing for your oils?

All of our products are laboratory tested to ensure that we are providing you with the best possible product. On each product page you will find the most recent results for that particular product, and you can always contact us and we will email the most recent test to you.

What is Green Element's shipping policy?

Once an order is entered into our system and payment is made, products will be shipped as soon as possible and in any case within 48 hours.

How long will it take to receive my product?

You will normally receive your product within 3 to 9 business days.

Returns & Refunds

If you are not completely satisfied with your purchase, you may request a full refund of the purchase price within 14 days. The customer is responsible for the return shipping, within 30 days.